Ongoing IT Support for Your Business

What to Expect

1. 01

   List the Systems

   PCs, servers, and the mail platform. The plan matches that list.

2. 02

   Monitor Health

   Disk space, offline computers, failed services, and the latest backup.

3. 03

   Apply Updates

   Windows and applications update outside working hours. A machine that does not update is reviewed.

4. 04

   Manage Accounts

   New accounts on the start date. We remove access and coordinate equipment collection when an employee leaves.

Managed Business IT

• Monthly Support Plans

  A standing agreement sized to the number of computers and servers. Remote help is included, and on-site visits are scheduled in the plan.

• Computer and Server Health Monitoring

  Disk space, offline machines, and failed services reported while there is still time to act.

• Patch Management

  Windows and application updates applied on a schedule, with a note when a machine refuses the update.

• Endpoint Protection

  Protection installed on each computer, alerts reviewed, and a machine isolated when the software flags it.

• Backup Monitoring

  We check that last night's backup job finished. A failed job gets a ticket the same day.

• Employee Onboarding and Offboarding

  New accounts, mailboxes, and machine setup when someone starts. We remove access and coordinate equipment collection when an employee leaves.

• Vendor Coordination

  We stay on the phone with the internet provider, the software vendor, or the warranty desk so you are not the messenger.

Microsoft 365 & Google Workspace

• Business Email Setup

  Your domain on Microsoft 365 or Google Workspace, with mail flowing to the people who need it.

• Account Administration

  Users, aliases, shared mailboxes, and licenses kept current as the staff list changes.

• Email Migrations

  Mail, calendars, and contacts moved from the old host onto Microsoft 365 or Google Workspace.

• MFA

  Multi-factor sign-in turned on for the company, including the owner account and shared mailboxes that need a named owner.

• Teams

  Teams meetings, channels, and calling set up for the way the office already works.

• OneDrive

  Known-folder backup and sharing rules so desktop files are not stranded on one laptop.

• SharePoint

  A document library with a folder layout people can find, instead of a drive letter nobody documented.

• Shared-File Permissions

  Who can open, edit, and share each library. Departed employees lose access the day they leave.

Backup & Recovery

• Local and Cloud Backup Setup

  A backup job for the server, the NAS, or the handful of PCs that hold files nobody else has.

• Backup Troubleshooting

  A job that has been failing for a week gets opened, fixed, and watched through the next successful run.

• Restore Testing

  We restore a real file on a schedule and record that the backup can actually be read.

• Recovery from Available Backups

  When a file or a machine is lost, we restore it from the backups that completed. The restore is only as current as the last good job.

What you receive

• A named monthly plan

• Monitoring on the computers and servers

• Mail and MFA in order

Frequently Asked Questions

• How is this different from calling when something breaks?

  You can still call. The monthly plan adds patching, health checks, backup monitoring, and support from someone who already knows your systems.

• Which mail system do you set up?

  Microsoft 365 or Google Workspace, including business email, migrations, multi-factor sign-in, Teams, OneDrive, SharePoint, and shared-file permissions.

Estimates and scheduling

Send your town, the service you need, and a short description of the work. We review the request and contact you to discuss scope and scheduling before any work is booked. You can use the form or email m@kableiq.com.